United Arab Emirates

What is your return policy?
We accept returns and exchanges within 7 days of delivery. Items must be in new, unused condition, with original tags and packaging intact.

Do you offer exchanges?
Yes, we offer exchanges for UAE orders. To request an exchange, please email exchanges@moamae.com with your order number and the item(s) you'd like to exchange. Our customer care team will arrange collection.

Once the returned item is received and approved at our warehouse, we will either issue store credit or process the requested exchange.

• Each order is eligible for one free exchange.
• Additional exchanges will incur a AED 35 fee.
• If all items are returned after an exchange, a AED 35 delivery fee will be deducted from the refund.

Do you offer free return shipping?
Yes, return shipping is free for all UAE orders.

How do I initiate a return?
To start a return, please contact returns@moamae.com with your order number and reason for return. We’ll guide you through the next steps.

International

What is your return policy?
We accept returns within 14 days of delivery. Items must be in new, unused condition, with original tags and packaging.

Who covers return shipping?
Return shipping costs are the responsibility of the customer, unless the item is damaged or defective. We recommend using a reliable, trackable shipping service.

Do you offer exchanges internationally?
At this time, we do not offer international exchanges. We recommend returning the item and placing a new order. We apologise for any inconvenience and are happy to support you through the process.

Return policy for international orders with free shipping
If your original order qualified for free international shipping (orders over AED 1,000 / €250 / £215 / $270) and a return causes the order total to fall below that threshold, the original AED 50 shipping cost will be deducted from your refund.

For All Orders

How will I receive my refund?
Refunds are issued to the original payment method or as store credit once the returned items are received and approved. Please note: original delivery fees are non-refundable.

What items are non-returnable?
Personalised or custom-made items and items marked as final sale are not eligible for return. Please check the product description for any exclusions.

What if my item is damaged or defective?
We carefully inspect every item before shipping. If you receive a damaged or defective product, please contact us within 24 hours of delivery. We will promptly arrange a replacement or refund.

If you have any questions, our team is here to help. Please contact us at contact@moamae.com.